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November 16-20, 2025

Disney's Coronado Springs ResortOrlando, FL

Speakers 2025

Name: Service Management World
Start: 2025-11-16
End: 2025-11-20
Location: Disney's Coronado Springs Resort

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All Sessions Speakers My Schedule

Kent Yuen, Product Support Sr. Manager, The Home Depot

Kent has been with The Home Depot for 19 years and has over 10 years IT support leadership experience.

Presenting:

Session 402: Culture First: How Home Depot's 'Knowledge Cluster' Reimagines Swarming in IT Support