Speakers 2025
Susan Smith, Program Manager and vCIO, GTS Technology Solutions
Susan Smith is a seasoned Program Manager and virtual Chief Information Officer (vCIO) with over 30 years of leadership in IT operations, strategic planning, and organizational change. Known for guiding complex technology initiatives with clarity and compassion, Susan has played pivotal roles in both public and nonprofit sectors. Her career highlights include serving as IT Director for a major non-profit during the height of the COVID-19 pandemic, where she led critical infrastructure transitions to support remote services. She also served as Change Management Lead for the Arkansas Transparency Project, helping to drive meaningful statewide transformation in the public sector. Most recently, Susan managed IT support programs for the 9th largest city in the United States, overseeing service delivery and technology strategy for thousands of end users. Susan holds certifications in Dell AI Foundations, Nexthink Digital Experience Monitoring, and Cisco Meraki, among others. Her expertise spans government IT, managed services, digital transformation, and AI adoption, making her a trusted advisor to organizations navigating rapid change. She is known for building collaborative, strengths-based teams and for her ability to translate big-picture vision into practical, scalable action.