Speakers 2025
Nikolaus Rotzinger, IT Manager - Service Center / Help Desk, City of Henderson
Nikolaus Rotzinger is an experienced IT leader with over two decades in infrastructure and operations, currently serving as the IT Manager for the City of Henderson’s Service Center. His career reflects a deep commitment to service excellence, team empowerment, and strategic transformation. After transitioning from a technical infrastructure role into IT leadership, Nikolaus quickly identified a critical need to modernize the organization's ITSM platform. He led a comprehensive evaluation process—engaging 15 vendors, conducting 11 demos, and aligning business requirements with team capabilities. His approach emphasized transparency, stakeholder involvement, and equipping a largely entry-level staff with the tools and confidence to succeed. Nikolaus brings a unique perspective on bridging the gap between enterprise-scale ITSM tools and midmarket solutions, offering practical insights for leaders navigating similar transitions. His leadership style blends technical depth with a people-first mindset, making him a compelling voice on ITSM modernization, change management, and service desk strategy.