Speakers 2025
Ben Brennan, Head of AI UX, PeopleReign
Ben Brennan is the Head of AI UX at PeopleReign, founder of QSTAC, and author of Badass IT Support, the cult-favorite guide to transforming service teams into high-impact, customer-loved powerhouses. He’s known for bringing emotional intelligence to automation, helping organizations scale smarter without losing the human touch. Before PeopleReign, Ben led IT and support transformations at companies like Yahoo!, Oath, Twitter, and Box—delivering Ritz Carlton–level service with startup-level speed and scrappiness. At QSTAC, he pioneered a new way to measure and improve internal service experience using data that actually matters to people. A former psychotherapist turned tech leader, Ben brings a unique mix of psychology, strategy, and irreverent humor to service management. Whether coaching execs or rethinking chatbot flows, his mission is simple: badass support isn’t just possible—it’s the new competitive advantage.