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Schedule

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
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Solution Spotlight: Transforming Service Management: Faster Resolutions with AI and Async Video Communication

Vando Goncalves  (Solutions Architect , e-Core)

Gaspar Aguilar Vega  (ITSM Solutions Architect, Atlassian)

Location: Expo Hall - Theater

Date: Wednesday, November 20

Time: 1:50 pm - 2:10 pm

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Solution Spotlight

Vault Recording: TBD

In this session, discover how combining AI with video communication is transforming service management. We will highlight how AI-driven insights and automation simplify workflows, while video platforms like Loom enhance clarity and collaboration. Join us to see how these technologies enable faster response time, reduce complexity, and improve customer experiences, transforming service management into a more efficient, responsive process.