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Service Management World
November 16-20, 2025
Disney's Coronado Springs ResortOrlando, FL
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2024 Schedule

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Solution Spotlight: Transforming Service Management: Faster Resolutions with AI and Async Video Communication

Vando Goncalves  (Solutions Architect , e-Core)

Gaspar Aguilar Vega  (ITSM Solutions Architect, Atlassian)

Location: Expo Hall - Theater

Date: Wednesday, November 20

Time: 1:50 pm - 2:10 pm

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Solution Spotlight

Vault Recording: TBD

In this session, discover how combining AI with video communication is transforming service management. We will highlight how AI-driven insights and automation simplify workflows, while video platforms like Loom enhance clarity and collaboration. Join us to see how these technologies enable faster response time, reduce complexity, and improve customer experiences, transforming service management into a more efficient, responsive process.