2024 Schedule
Solution Spotlight: Leverage AI to Deliver Operational and Service Excellence With ServiceDesk Plus
Jendra John Xavier (Marketing Analyst, ManageEngine)
Location: Expo Hall - Theater
Date: Tuesday, November 19
Time: 5:50 pm - 6:10 pm
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Session Type: Solution Spotlight
Vault Recording: TBD
AI has been portrayed as the magic solution to offloading repetitive and time-consuming IT service delivery tasks from technicians, saving them valuable time and improving overall efficiency. However, for many organizations, that has not been the case, as they still struggle to leverage AI effectively and demonstrate returns on investment.
ServiceDesk Plus, ManageEngine's AI-driven unified service management platform, provides high-value AI for ITSM teams without additional operational overheads or extra license costs.
In this session, we’ll explore the practical applications of AI in ServiceDesk Plus to show how you can drive real efficiency in your IT service delivery using various AI capabilities and features available out of the box.
Takeaway
- Deliver exceptional experiences with conversational workflows powered by an AI virtual agent.
- Boost operational efficiency by automating mundane but crucial tasks like ticket categorization using intelligent predictive.
- Use GenAI to generate responses, summaries, custom functions and more.