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Schedule

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
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Solution Spotlight: Leverage AI to Deliver Operational and Service Excellence With ServiceDesk Plus

Jendra John Xavier  (Marketing Analyst, ManageEngine)

Location: Expo Hall - Theater

Date: Tuesday, November 19

Time: 5:50 pm - 6:10 pm

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Solution Spotlight

Vault Recording: TBD

AI has been portrayed as the magic solution to offloading repetitive and time-consuming IT service delivery tasks from technicians, saving them valuable time and improving overall efficiency. However, for many organizations, that has not been the case, as they still struggle to leverage AI effectively and demonstrate returns on investment.

ServiceDesk Plus, ManageEngine's AI-driven unified service management platform, provides high-value AI for ITSM teams without additional operational overheads or extra license costs.

In this session, we’ll explore the practical applications of AI in ServiceDesk Plus to show how you can drive real efficiency in your IT service delivery using various AI capabilities and features available out of the box.

Takeaway

  • Deliver exceptional experiences with conversational workflows powered by an AI virtual agent.
  • Boost operational efficiency by automating mundane but crucial tasks like ticket categorization using intelligent predictive.
  • Use GenAI to generate responses, summaries, custom functions and more.