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Schedule

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
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Solution Spotlight: How to make AI worth your investment dollars.

David Gladstein  (Overlay Consulting Manager, Freshworks)

Location: Expo Hall - Theater

Date: Wednesday, November 20

Time: 2:20 pm - 2:40 pm

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Solution Spotlight

Vault Recording: TBD

In an era of digital acceleration, AI is revolutionizing IT and employee service management, moving beyond traditional workflows to create intelligent, adaptive systems that drive efficiency and resilience. This session will explore how AI is unifying service experiences, breaking down silos, and enabling enterprises to anticipate needs and elevate workforce productivity. Join us to gain insights into the future of service management and its role in driving strategic transformation across organizations.