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Service Management World
November 16-20, 2025
Disney's Coronado Springs ResortOrlando, FL
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2024 Schedule

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Solution Spotlight: How to make AI worth your investment dollars.

David Gladstein  (Overlay Consulting Manager, Freshworks)

Location: Expo Hall - Theater

Date: Wednesday, November 20

Time: 2:20 pm - 2:40 pm

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Solution Spotlight

Vault Recording: TBD

In an era of digital acceleration, AI is revolutionizing IT and employee service management, moving beyond traditional workflows to create intelligent, adaptive systems that drive efficiency and resilience. This session will explore how AI is unifying service experiences, breaking down silos, and enabling enterprises to anticipate needs and elevate workforce productivity. Join us to gain insights into the future of service management and its role in driving strategic transformation across organizations.