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Schedule

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
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Solution Spotlight: Harnessing AI and Workflow Automation to Transform Service Management 

Charles Araujo  (Global Head of Strategy, Enterprise IT, SymphonyAI)

Tim Lawes  (Sr. Director, Sales - Americas, Enterprise IT, SymphonyAI)

Location: Expo Hall - Theater

Date: Wednesday, November 20

Time: 2:50 pm - 3:10 pm

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Solution Spotlight

Vault Recording: TBD

Service Management is at an inflection point. With modern technologies and evolving expectations, service management professionals must transform their approach to effectively adapt and thrive. AI and workflows are central to this transformation, but mastering their integration will be essential to reshaping service management.

Join us for this thought-provoking Solution Spotlight as we delve into the future of Service Management. Discover the impact of AI and emerging technologies and learn practical strategies to bridge the gap between today's reality and a future-ready service management model.