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Schedule

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
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Solution Spotlight: Better IT Decision-Making with Experience Data

Sami Kallio  (CEO and Co-Founder, HappySignals)

Location: Expo Hall - Theater

Date: Thursday, November 21

Time: 1:50 pm - 2:10 pm

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Solution Spotlight

Vault Recording: TBD

Are you confident you focus on the right areas to enhance IT operations and outcomes? By understanding employee experiences with IT and using data-driven insights, you can improve IT services that truly matter to your employees and align with business goals. Human-centric experience data is the key to transforming IT decision-making and fueling your organization’s XLA success. Join Sami’s session to learn how experience data empowers IT leaders to identify areas where employees are dissatisfied and losing time, optimize IT value, and drive superior business outcomes.

Takeaway

  1. How XLAs differ from traditional IT performance metrics and how they reveal hidden service issues.
  2. Real-world examples of organizations leveraging experience data to enhance operations, services, and outcomes.
  3. Practical tips for beginning your IT experience management journey and making better tactical and strategic decisions.