Schedule

The integration of Artificial Intelligence into ITIL is a significant leap forward in IT service management. This convergence is not just an enhancement but a transformational shift, catapulting ITIL from its traditional methodologies into a new era of innovation and efficiency that produces long-awaited benefits in cost, quality and cycle time.

In this session, we will explore how AI is dramatically accelerating the maturity of problem, incident, and knowledge management. By leveraging AI, ITIL can transcend traditional boundaries, allowing for automation of complex tasks, enhancement in service decision-making, and a proactive approach to managing IT services.

Drawing from a wealth of industry knowledge, benchmarks, and case studies, Jeff Rumburg will illustrate how AI is supercharging ITIL to produce measurable results in customer experience, total cost of ownership, and mean time to resolve. Attendees will gain deep insight into how AI can be leveraged to rapidly mature key ITIL practices.

Takeaway

1. Transforming ITIL with AI: Understand how AI is revolutionizing ITIL practices, making them more efficient and adaptable to current IT challenges.
2. AI-Driven Solutions in ITIL: Discover how AI contributes to the automation of tasks and the enhancement of decision-making within ITIL frameworks.
3. Overcoming Traditional ITIL Limitations: Learn how AI addresses and resolves the limitations of conventional ITIL practices, leading to a more effective IT service management approach.
4. Practical Insights and Strategies: Gain actionable insights and strategies on integrating AI into ITIL practices, enhancing your organization's IT service management capabilities.
5. Future-Proofing IT Service Management: Equip yourself with the knowledge to adapt and thrive in an AI-enhanced ITIL environment, ensuring your services remain relevant and efficient.