Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 302: Is Governance a Naughty Word?

Greg Sanker  (Principle, ITSMTransition)

Location: Grand Caribbean 8/9

Date: Wednesday, November 20

Time: 3:45 pm - 4:45 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Driving Strategic Decision-Making, Optimizing Culture and Leadership

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

While we've all heard about Governance for many years, it frequently has a command-and-control, bureaucratic overtone to it. Then along comes Artificial Intelligence and with it, the call for AI Governance.

In this session, former CIO and industry expert Greg Sanker discusses governance in the modern organization. Is governance a naughty word? Does it have to be bureaucratic? Do I need AI Governance?

Takeaway

Working understanding of the role and nature of IT Governance
Challenging dialog about AI governance, vs Governance that addresses the emerging needs (including AI) of the modern organization
Practical ideas for embeding governance into the organization