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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 202: The Anatomy Of a Coaching Session: Develop High Impact Performance

Deborah Monroe  (CEO, Ignite Achievements Int'l)

Date: Wednesday, November 20

Time: 11:30 am - 12:30 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Optimizing Culture and Leadership, Connecting the Dots: Frameworks and Methodologies

Session Type: Session

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Business Coaching is not at all like sports coaching. In fact, it is quite the opposite.

In Deborah's professional capacity as a behavioral coach, she will guide you thru what "coaching for performance" looks like on a daily basis, when to use it and why. She will break down the coaching conversation in its simplest parts in order to give you the skill to be a great coach. Deborah, having coached executives and individual contributors over 10,000 hours, is a Master Coach sharing her wisdom and experience to make you excel. Her joyful humor and relatability will make this session a "must" with takeaways that will get you started immediately.


You will leave with this confidence:

Grasp the concept of performance coaching and how it is different that sports coaching
Understand when and why to use coaching
Identify what drives your each of your people to perform at their best
Take home and utilize Deborah's coaching process breakdown for your successful outcome