Tony North (Sr. Manager of IT, King County)
Location: Grand Caribbean 11
Date: Wednesday, November 20
Time: 10:15 am - 11:15 am
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies
Session Type: Session
Vault Recording: TBD
Audience Level: Intermediate/Advanced
In an Agile environment, lean is not a framework but rather it is an approach to continuous improvement. Initially used by manufacturing, its popularity has extended into service organizations, including IT. A 'Lean IT' organization is one that focuses on increasing customer value, by eliminating waste and maximizing operations. Today, Lean and its concepts are being applied to all types of business and processes. In addition to reducing wastes and improving processes, Lean IT is also about creating a specific type of culture; one that enables staff to identify and pursue opportunities to improve work and share ideas for continuous improvement. Tony, who is a seasoned IT support professional and customer service manager, will profile how a lean approach can be used in an IT service and support environment. He will review the benefits of lean thinking and how the approach can provide improved customer value in traditional IT and Agile.
You will learn how to define Lean in Agile and IT
You will Learn how do deploy the Value in Lean IT
You will learn how to measure the your Lean IT journey
You will learn how to Seek Maturity in your agile and lean methods