Schedule

At Navy Federal, we focus on doing the right thing for our members and our team members. To stay true to this commitment, we make an effort to continuously improve our security posture, give as much productive time back to our end-users to serve our members through efficiencies, and champion creativity and innovational thinking by keeping our team members engaged. During this session, we’ll talk about how the Service Desk at Navy Federal fight the risk of social engineering attacks, decrease contractor staff by creating automation and modernization, and engage their team members through upskilling and reskilling. This session will follow the ‘what, so what, and now what’ format of pointing out problems, solutions, outcomes, and next steps.

Takeaway

• Learn how to fight social engineering by enforcing robust ID validation methods.
• Ways to improve end-user experience and decrease the calls to the Service Desk through automation and self-service tools.
• Create a career path of high-potential Service Desk technicians to improve engagement.