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Schedule

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
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Pre-10: Experience Essentials

Deborah Monroe  (CEO, Ignite Achievements Int'l)

Location: Grand Caribbean 11

Date: Tuesday, November 19

Time: 8:00 am - 3:45 pm

Pass Type: Premium Conference Pass

Session Type: Workshop

Vault Recording: TBD

This workshop is an excellent interactive “taster" into customer experience and experience management. We cover the experience management frameworks and how they may be applied by providing participants with an overview of why customer experience should be considered by any organization. Walk away from this interactive, practical workshop with a good understanding of experience principles wanting to learn more about how to implement this trending concept.