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Service Management World
November 16-20, 2025
Disney's Coronado Springs ResortOrlando, FL
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2024 Schedule

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Pre-10: Experience Essentials

Deborah Monroe  (CEO, Ignite Achievements Int'l)

Location: Grand Caribbean 11

Date: Tuesday, November 19

Time: 8:00 am - 3:45 pm

Pass Type: Premium Conference Pass - Get your pass now!

Session Type: Workshop

Vault Recording: TBD

This workshop is an excellent interactive “taster" into customer experience and experience management. We cover the experience management frameworks and how they may be applied by providing participants with an overview of why customer experience should be considered by any organization. Walk away from this interactive, practical workshop with a good understanding of experience principles wanting to learn more about how to implement this trending concept.