2024 Schedule
Pre-04: ITIL Foundation
Greg Sanker (Principle, ITSMTransition)
Location: Grand Caribbean 4
Date: Tuesday, November 19
Time: 8:00 am - 3:45 pm
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass - Get your pass now!
Session Type: Training
Vault Recording: TBD
ITIL 4 is built on the established core of best practice in the ITIL guidance. It provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a
holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The course includes a case study that will help participants understand and experience the ITIL guiding principles, service value, and practices through real-world challenges and opportunities.
At the end of this course, participants will be able to:
- Understand the key concepts of ITIL service management and continual improvement.
- Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.