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Schedule

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
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Lunch and Learn: How Did Freshworks Operationalize AI Using Freshservice

David Gladstein  (Overlay Consulting Manager, Freshworks)

Location: St. Croix 3

Date: Thursday, November 21

Time: 12:30 pm - 1:30 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Sponsored Session

Vault Recording: TBD

Scaling from a five-member team to over 5,000 employees across 12 global offices while supporting 67,000+ customers, demands more than just a well-drafted IT strategy—it requires flawless execution. Discover how Freshworks successfully navigated this journey using Freshservice and operationalized enterprise-grade AI to enhance IT and employee service management.