Tony North (Sr. IT Manager, King County)
Ric Mims (Solution Director, ServiceNow)
Peter McGarahan (Senior Director, Workplace & Collaboration Services, American Financial)
Randy Celaya (HDI Business Associate and President/Founder, The Coaching Bridge)
Location: Grand Caribbean Ballroom 7
Date: Tuesday, November 19
Time: 4:00 pm - 5:00 pm
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Keynote
Vault Recording: TBD
Audience Level: All
Service Management World is proud to present a mastermind industry panel featuring service management experts who monitor the pulse of key trends driving change and innovation. From AI and automation to managing hybrid and remote teams to experience management, this esteemed group will discuss their own experience with these areas as well as what they're seeing across IT organizations of all sizes. They will also tap into critical insights and data garnered from HDI's State of Service Management annual study. You will leave with strategic and practical takeaways to inform your organization's path forward. Attend this keynote to gain exclusive access to the people, data and trends driving the service management industry forward into 2025.