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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
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KEYNOTE: How Generative AI Will Affect the Future of Work

Crystal Washington  (Tech Strategis and Futurist)

Location: Grand Caribbean Ballroom 7

Date: Wednesday, November 20

Time: 8:30 am - 10:00 am

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Keynote

Vault Recording: TBD

Audience Level: All

The future of generative artificial intelligence is here, and you don’t have to look far to see it. Technologies like Chat GPT are quickly becoming the most effective and efficient way for busy professionals to increase productivity and for businesses to drive profit. Constant tech innovations are radically redefining the face of the workplace. Technology strategist and futurist Crystal Washington will show you how to keep an eye on the horizon, enabling you not only to survive but thrive as waves of change approach.

This session will help you:

  • Identify the significant ways in which technology is re-programming us all.
  • Understand what generative AI is and is not, its limitations, and best applications.
  • Discover the Top Ten Trends that will impact you, your workplace, and your industry.
  • Uncover tips and tactics for getting ahead of the curve.

Attendees will leave this keynote confident in navigating transformation trends, embracing change, and evolving their leadership perspective.