Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

November 9-13, 2019
Omni Resort at ChampionsGate
Orlando, FL
SCHEDULE BUILDER

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Sign In Create Account Export | Need Help?
All Sessions Speakers My Schedule

Sarah Sanchez, Vice President , SAIC

Sarah Sanchez has more than 25 years of progressive experience in IT. She currently serves as the VP of end user solutions for the Enterprise IT practice at SAIC, where she develops and oversees implementation of innovative technology approaches, including development of service offerings using intelligent automation, self-healing, and artificial intelligence. She’s also responsible for ensuring that EUS staff across more than 50 programs meet or exceed service levels, perform within financial objectives, and adhere to quality standards

Presenting: