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Erika FloraPrincipal BEYOND20

Erika Flora is a senior advisor and principal with BEYOND20. For more than 15 years, Erika has worked with global IT organizations to improve how they work. She is a certified ITIL Expert who holds a number of other best practice certifications. She received her MS in microbiology from the University of Florida and is the author of Demystifying Agile, Scrum, and IT Service Management, as well as the lead editor for the upcoming ITIL4 publication, "ITIL Leader: IT and Digital Strategy."

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