Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Marie DiRuzzaDirector, Campus Technology & Media Services Mount Holyoke College

Marie DiRuzza is a nationally recognized leader in the service and support industry with more than 20 years of progressive IT leadership experience, driving the adoption of ITSM best practices. Marie has served in various volunteer roles, including as an HDI local chapter and national officer, a Cherwell Education SIG chairperson, and an EDUCAUSE Service Catalog Working Group member. She holds a BA in mathematics and professional certifications in project management (WPI CPE), ITIL Foundations v3, HDI Help Desk Manager, and CCL LDP. She was the 2016 recipient of the HDI Manager of the Year Award, and her team received the Best Portal Design Award at the Cherwell Global Conference 2017 and was a finalist for the Best Use of Technology Award at the HDI 2019 Conference & Expo.

Presenting: