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Robert CheyneITSM Process Manager Texas A&M University

Robert Cheyne is a dedicated IT professional with more than 30 years of experience in IT, with more than 20 years working in higher education specifically. He is currently the ITSM Process Manager for Texas A&M University's Division of Information Technology, where he serves as change manager, asset manager, and configuration manager, among other duties. He also has considerable experience in ITSM generally, ITIL, business relationship management, business analysis, project management, process improvement, ServiceNow, customer service, problem-solving, and system administration.

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