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Matthew BurrowsPresident BSM impact Inc

Matthew Burrows has served on numerous industry bodies, including as president of the Institute of Service Management, chair of itSMF International’s Ethics Review Board, Management Board member for itSMF UK, authoring team for the PMI Program and Portfolio Management standards, and member of the ITIL Change Advisory Board. He’s an ISO/IEC 20000 qualified consultant and auditor, a SFIA-accredited Consultant and Trainer, and a member of the SFIA Council and the SFIA Global Design Authority. Matthew is in demand as a speaker and author, whose credits include SFIA (Skills Framework for the Information Age) and service management, portfolio, and program management methodologies, white papers, books, and articles.

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