A qualified accountant and MBA, Martin stumbled into IT Management over 20 years ago and has not yet found a way out. When his boss gave him a leaflet about ITIL in 2001 he finally realised that there was a name for what he'd been doing all along and that there were other people who agreed with him - it was like coming home. Since then he has been active in the UK and Europe Service Management Community and is currently Vice Chair of itSMF UK. In his day job he is a Consultant for Tata Consultancy Services, specialising in Operational Excellence and SIAM implementations. He was also a reviewer and contributing author to the SIAM Professional Body of Knowledge published this year.
Not coming from a technical background, Martin is deeply suspicious of technology, firmly believes that people are what makes the difference and that the customer is the most important thing, but they are not always right (but nor is he).
This is Martin's first visit to the US in any form and he is extremely excited to be part of Service Management World.