Theresa MooreCustomer Service & Support ManagerGWINNETT COUNTY PUBLIC SCHOOLS

Theresa Moore has worked in Information Technology and Customer Service for 30+ years. She holds a MBA from Pepperdine University, along with PMP and ITIL Foundations certifications. In her role as Customer Service & Support Manager for the Gwinnett County Public Schools Information Management & Technology Division, she is responsible for IT Service Management process implementation including Incident, Problem and Change Management. She has accepted the challenge of driving the bus to affect the organizational change required within the Division to make Service Management work.

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