Rick ClabbersSenior Analyst and Lead Process Innovator, Huntington Ingalls Industries

Rick Clabbers has spent more than twenty years designing and delivering service management in various divisions at Huntington Ingalls Industries. Currently, he is a senior analyst and lead process innovator in the service management program at Newport News Shipbuilding. In this role, he taps his extensive knowledge of service management resources and process frameworks to transform business activities through capacities originally designed to manage IT. Rick’s passion for service improvement is contagious and has spread throughout NNS as other lines of business have adopted service management.