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Sandra ChoatesTechnology Support SpecialistGWINNETT COUNTY PUBLIC SCHOOLS

Sandra Choates has worked in Information Technology for 30+ years and is ITIL Foundations certified. In her role as Technology Support Specialist for the Gwinnett County Public Schools Information Management & Technology Division, she has provided assistance with various aspects of IT Service Management including ITIL process implementation (Incident, Problem and Change Management), project management, data metric aggregation, analysis and reporting, along with process and people management. She has helped encourage the various departments within the Division to board the bus and embrace the cultural changes required to ensure success across the Enterprise.

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