The Value of Modernizing Service Management

Chuck Darst (Product Marketing , Cherwell Software)

Location: National Ballroom B-D

Date: Tuesday, October 16

Time: 8:30am - 9:45am

Pass Type: Conference and Expo Package - Get your pass now!

Track: Keynote

Format:

Vault Recording: TBD

Digital transformation is a revolutionizing service management, but it can be hard to know where to start and how to focus your efforts to maximize value. It may help to think of it as “modernizing” service management, instead—more of an evolution than a revolution. Chuck Darst will present a modern view of service management, using case studies to illustrate the value opportunities available to today’s service and support organizations.