Kumaravel Ramakrishnan (Product Manager , ManageEngine)
Date: Wednesday, October 17
Time: 1:30pm - 1:50pm
Pass Type: Conference and Expo Package - Get your pass now!
Track: Solutions Spotlight Session
Vault Recording: TBD
Service management has well proliferated beyond the borders of IT into other business departments in the organization. Enterprise Service Management is all about doing away with silos and unifying the end-user service ordering experience. This session explores how non-IT service management teams can leverage and adopt ITSM processes and technology to develop streamlined service management operations, with the rapid-start enterprise service desk offered by ManageEngine. Even as service management process and technology have matured over the years for the support team, adoption of end-user technologies like the self-service portal is still a challenge. The session also focusses on how service desk teams can leverage ManageEngine's industry-first ITSM plugin for Outlook and take service management back to where it all started, the email inbox. Only this time, your service management becomes more user-friendly, more participative, and certainly more efficient!