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November 9-13, 2019
Omni Resort at ChampionsGate
Orlando, FL
SCHEDULE BUILDER

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

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Solutions Spotlight: Overcome Your Tier 1 Support Challenges

David Martinez  (Senior Product Marketing Specialist, Ivanti)

Location: Solution Spotlight Stage

Date: Tuesday, November 12

Time: 12:45pm - 1:05pm

Pass Type: Conference & Expo Package

Track: Solution Spotlight Session

Vault Recording: TBD

Feeling overwhelmed from waves of incidents, unhappy end users, lost assets and non-stop password reset requests? Learn how to optimize your support capabilities to stop your Tier 1 nightmares. Hear how you can improve your Tier 1 support capabilities through knowledge, self-service, asset management, automated workflows and AI among other helpful tools. Gain practical insights and tips and tricks to help you supercharge your Tier 1 support.