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Solution Spotlight: The Future of Service is Cognitive

David Schmidt  (Principal Solutions Marketing Manager , BMC)

Location: Solution Spotlight Stage

Date: Wednesday, November 13

Time: 11:00 am - 11:20 am

Pass Type: Conference & Expo Package, Expo Only Pass

Track: Solution Spotlight Session

Vault Recording: TBD

Service Management is being transformed by technologies like artificial intelligence (AI), machine learning (ML), chatbots, virtual agents and Internet of things (IoT). These technologies are driving dramatic changes to enterprises. Highly cognizant business leaders are jumping in headfirst and applying AI and ML to solve real business challenges in service management and beyond to get a competitive edge in the market.

Join us for an in-depth discussion about these advances in technologies and what they mean to the future of Service Management. Lorna will talk about how organizations are managing through these changes and how getting a head start on them can benefit the organization.