This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
SCHEDULE BUILDER
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Solution Spotlight: The Future of Service is Cognitive
David Schmidt (Principal Solutions Marketing Manager , BMC)
Location: Solution Spotlight Stage
Date: Wednesday, November 13
Time: 11:00am - 11:20am
Pass Type:
Conference & Expo Package, Expo Only Pass
Track:
Solution Spotlight Session
Vault Recording: TBD
Service Management is being transformed by technologies like artificial intelligence (AI), machine learning (ML), chatbots, virtual agents and Internet of things (IoT). These technologies are driving dramatic changes to enterprises. Highly cognizant business leaders are jumping in headfirst and applying AI and ML to solve real business challenges in service management and beyond to get a competitive edge in the market.
Join us for an in-depth discussion about these advances in technologies and what they mean to the future of Service Management. Lorna will talk about how organizations are managing through these changes and how getting a head start on them can benefit the organization.
