This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
SCHEDULE BUILDER
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
It’s a fact that digital transformation is a necessity in today’s technology-driven environment. With the ongoing consumerization of the workplace and emphasis on digital transformation, the role of IT is rapidly evolving. IT departments are playing a critical role in driving employee engagement, especially through the service desk.
The service desk connects data, technology, and processes. It ensures employees have access to the resources they need, and it helps IT quickly resolve issues that arise. Modern ITSM platforms can track assets within a technology environment and use that data to resolve and even prevent issues with the help of smart technology.
Join Liz Beavers, Senior Solutions Engineer - ITSM, as she demonstrates:
Why a combined ITAM and ITSM solution can drive your digital transformation
How to align ITOM and ITSM for increased data visibility and streamlined issue resolution
How AI and automations can connect IT technicians and employees to the resources they need quickly
How to ensure your ITSM strategy centers on the employee experience with technology, including mobile, chat, and integrations with existing tools
