Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Andrew Vollaro (VP, Service Delivery, Webster bank)
Location: Colonial A/B
Date: Wednesday, November 13
Time: 3:15 pm - 4:15 pm
Pass Type: Conference & Expo Package
Track: Optimizing Culture and Leadership
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
The success of ITSM implementation projects begins with cultural change – but what exactly does that mean?
It means that every member of the IT team needs to be convinced of the importance and benefits of ITSM implementation in the organization. Each team and individuals involved will be truly committed to following the strategies required to achieve the objectives proposed. ITSM cultural change involves motivating the human factor to accept and execute any new action aimed at improving the business through ITSM. In this session, Andrew Vollaro will share insights and guidance for truly understanding your company’s current and desired culture, selling the company and your team on the benefits of ITSM, and planning for the training, tools, and partners you’ll need to be successful.