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Session 607: ITSM: A Cultural Conversion to Process

Andrew Vollaro (VP, Service Delivery, Webster bank)

Date: Wednesday, November 13

Time: 3:15pm - 4:15pm

Pass Type: Conference & Expo Package, Executive Connections

Track: Optimizing Culture and Leadership

Format: Session

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

The success of ITSM implementation projects begins with cultural change – but what exactly does that mean?
It means that every member of the IT team needs to be convinced of the importance and benefits of ITSM implementation in the organization. Each team and individuals involved will be truly committed to following the strategies required to achieve the objectives proposed. ITSM cultural change involves motivating the human factor to accept and execute any new action aimed at improving the business through ITSM. In this session, Andrew Vollaro will share insights and guidance for truly understanding your company’s current and desired culture, selling the company and your team on the benefits of ITSM, and planning for the training, tools, and partners you’ll need to be successful.