Session 606: Stop Being Unproductive: Embrace the Support Revolution

Anand Rajaram (Product Lead, LogMeIn)

Brad Shafton (Director, Innovation & UX, Hologic, Inc.)

Location: Augusta

Date: Wednesday, October 17

Time: 2:45pm - 3:45pm

Pass Type: Conference and Expo Package - Get your pass now!

Track: Optimizing the Service Experience

Format: 60-Minute Expert Presentation

Vault Recording: TBD

Mainstream adoption of new technologies is rapidly accelerating from years to months. Superior digital experiences – like Amazon’s Alexa and Google Home – are setting lofty expectations that all support experiences, at work and at home, should be lightweight and frictionless. But many support teams are ill-equipped to deliver on these expectations due to resource issues and support tool limitations. In this session, learn how a leading medical technology company met this revolution head-on, drove overall agent and user productivity, and took the friction out of the support experience. Discover how AI and self-service can help you align support across engagement channels and prioritize process improvements, and explore some of the resulting benefits.