This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
SCHEDULE BUILDER
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
With all the hoopla about chatbots and the introduction of artificial intelligence as a means of providing services to our customers, it’s important to understand what AI is all about and what it takes to develop an effective chatbot adoption strategy. Considerable effort is required to create a conversational interface that can successfully support customers. An adoption strategy must first identify the required customer-facing knowledge to effectively program the bot and then successfully convert that knowledge into conversations. This session explores a chatbot adoption strategy based upon the implementation of Sherlock, the knowledge bot about knowledge that you should consider before you jump into the world of bots.
