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Ken Wendle (Author, Consultant, Instructor, Edify ITSM, Inc.)
Location: Royal Dublin
Date: Wednesday, November 13
Time: 3:15pm - 4:15pm
Pass Type: Conference & Expo Package
Track: Driving Strategic Decision-Making
Vault Recording: TBD
Audience Level: All
"What do we want?" "VALUE!" "When do we want it?" "NOW!" A common thread shared by almost every best practice or methodology, from ITIL to Lean to DevOps, is VALUE. Understanding, focusing on, and improving value ultimately is the most important thing any service organization can do. In other words, service optimization is value optimization. This presentation introduces the back-to-basics model and provides guidance on how to maximize your organization's value, focusing on the importance of a Value Vision, the key aspects of alignment, the power of leverage, the facets of uniqueness, and how to unleash value through effective execution.