Doug Rabold (Founder, Bold Ray Consulting)
Date: Wednesday, October 17
Time: 2:45pm - 3:45pm
Pass Type: Conference and Expo Package - Get your pass now!
Track: Service Management Beyond IT (It’s a Big World After All)
Format: 60-Minute Expert Presentation
Vault Recording: TBD
It’s no secret: we’re in an age of disruption. Of the two largest retailers in the world, one carries no stock and the other has no brick-and-mortar storefronts. The largest transportation-for-hire company owns no fleet; the largest accommodations provider owns no properties. Closer to home, not even ITIL—the framework that has guided ITSM for three decades—has been immune.
The last few years have seen the rise of new frameworks and methodologies—DevOps, BRM, VeriSM, and others—that are poised to disrupt our industry. Attended this session to hear how one energy company has been disrupted by a change agent who advocated for expanding service management beyond the realm of IT and adopting a more holistic approach to organizational change management.