Session 603: Reinvigorating CX Through AI

Anurag Gurtu (VP, Marketing and Research, AISERA)

Dr. Muddu Sudhakar (Investor, Board Member and Ex-SVP/GM , ServiceNow/Splunk/VmWare)

Randy Barr (CIO, Aryaka)

Michael Norton (EX-CIO University of Minnesota & General Counsel to the Minnesota World Trade Center Corporation)

Location: Congressional A/B

Date: Wednesday, October 17

Time: 2:45pm - 3:45pm

Pass Type: Conference and Expo Package - Get your pass now!

Track: Envisioning the Future – Disruptors and Innovators

Format: 60-Minute Panel Discussion

Vault Recording: TBD

In today’s digital world, technology is a key differentiator, separating leaders from laggards. The question we must ask ourselves, then, is how can AI elevate service management alongside digital transformation? AI service management (AISM) is an emerging trend that enables infrastructure and operations leaders to embrace digital transformation and turbocharge their investments in services and support management technologies. In this panel discussion, five industry leaders will discuss a range of issues, including:

  • Why current generation ITSM needs to be completely overhauled and align to an outside-in perspective to run an effective business.
  • How to align your business to Digital Transformation initiative and measure ROI
  • How augment current generation tools with latest industry trends