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Session 601: Anatomy of a Value Stream

Donna Knapp  (Curriculum Development Manager, ITSM Academy)

Location: Royal Melbourne

Date: Wednesday, November 13

Time: 3:15 pm - 4:15 pm

Pass Type: Conference & Expo Package

Track: Connecting the Dots

Format: Session

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Every transformation starts with a value stream; where there’s demand, there’s a value stream. DevOps emphasizes value streams, and ITIL4 has introduced value streams. But what is a value stream? And how do you improve one? In this session, Donna Knapp will break down the anatomy of a value stream and its key metrics. Participants will gain an understanding of the relationship between value streams and the IT value chain, the role of processes, and why each is important.