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Donna Knapp (Curriculum Development Manager, ITSM Academy)
Location: Royal Melbourne
Date: Wednesday, November 13
Time: 3:15pm - 4:15pm
Pass Type: Conference & Expo Package
Track: Connecting the Dots
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
Every transformation starts with a value stream; where there’s demand, there’s a value stream. DevOps emphasizes value streams, and ITIL4 has introduced value streams. But what is a value stream? And how do you improve one? In this session, Donna Knapp will break down the anatomy of a value stream and its key metrics. Participants will gain an understanding of the relationship between value streams and the IT value chain, the role of processes, and why each is important.