Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Donna Knapp (Curriculum Development Manager, ITSM Academy)
Date: Wednesday, November 13
Time: 3:15pm - 4:15pm
Pass Type: Conference & Expo Package, Executive Connections
Track: Connecting the Dots
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
Every transformation starts with a value stream; where there’s demand, there’s a value stream. DevOps emphasizes value streams, and ITIL4 has introduced value streams. But what is a value stream? And how do you improve one? In this session, Donna Knapp will break down the anatomy of a value stream and its key metrics. Participants will gain an understanding of the relationship between value streams and the IT value chain, the role of processes, and why each is important.