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Phyllis Drucker (Senior Consultant, Linium)
Date: Wednesday, November 13
Time: 2:00pm - 3:00pm
Pass Type: Conference & Expo Package
Track: Driving Strategic Decision-Making
Vault Recording: TBD
Audience Level: All
Predictive analytics can be used to improve a range of service management practices, including event management, incident management, knowledge management, change management, and security/risk management. While they’e been available in some tools for several years, making use of them requires an understanding that goes beyond the data available and an intended outcome. In this session, Phyllis Drucker will share use cases that illustrate how you can get started with data analytics and taking action based on what you learn.