Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 507: Big Data or Big Brother? Optimize Service with Predictive Analytics

Phyllis Drucker  (Senior Consultant, Linium)

Location: Olympic

Date: Wednesday, November 13

Time: 2:00 pm - 3:00 pm

Pass Type: Conference & Expo Package

Track: Driving Strategic Decision-Making

Format: Session

Vault Recording: TBD

Audience Level: All

Predictive analytics can be used to improve a range of service management practices, including event management, incident management, knowledge management, change management, and security/risk management. While they’e been available in some tools for several years, making use of them requires an understanding that goes beyond the data available and an intended outcome. In this session, Phyllis Drucker will share use cases that illustrate how you can get started with data analytics and taking action based on what you learn.

Presentation File

Session507.pdf