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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Predictive analytics can be used to improve a range of service management practices, including event management, incident management, knowledge management, change management, and security/risk management. While they’e been available in some tools for several years, making use of them requires an understanding that goes beyond the data available and an intended outcome. In this session, Phyllis Drucker will share use cases that illustrate how you can get started with data analytics and taking action based on what you learn.