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Session 507: Big Data or Big Brother? Optimize Service with Predictive Analytics

Phyllis Drucker (Senior Consultant, Linium)

Date: Wednesday, November 13

Time: 2:00pm - 3:00pm

Pass Type: Conference & Expo Package, Executive Connections

Track: Driving Strategic Decision-Making

Format: Session

Vault Recording: TBD

Audience Level: All

Predictive analytics can be used to improve a range of service management practices, including event management, incident management, knowledge management, change management, and security/risk management. While they’e been available in some tools for several years, making use of them requires an understanding that goes beyond the data available and an intended outcome. In this session, Phyllis Drucker will share use cases that illustrate how you can get started with data analytics and taking action based on what you learn.