Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Ruben van der Graaf (International IT Support Manager, Kramp Group BV)
Date: Wednesday, November 13
Time: 2:00pm - 3:00pm
Pass Type: Conference & Expo Package
Track: Expanding Service Management Beyond IT
Format: Case Study
Vault Recording: TBD
Audience Level: All
Digital transformation is changing the world around us, and employees want to be as self-sufficient in their professional lives as they are in their private lives. Kramp Groep BV, Europe’s largest technical agricultural wholesaler, is taking the next step with shift-left to exceed the users’ expectations. Shift-left is the future and in this session, Ruben van der Graaf will share how Kramp’s digital strategy empowers both IT teams and employees to move along the path towards smart and excellent service for every employee, to work more efficiently and effectively, lowering costs and freeing up teams to do more in a better way.