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Session 502: Shift-Left: An Underestimated Strategy for Service Management

Ruben van der Graaf (International IT Support Manager, Kramp Group BV)

Location: ChampionsGate

Date: Wednesday, November 13

Time: 2:00pm - 3:00pm

Pass Type: Conference & Expo Package

Track: Expanding Service Management Beyond IT

Format: Case Study

Vault Recording: TBD

Audience Level: All

Digital transformation is changing the world around us. It's no surprise that employees want to be as self-sufficient in their professional lives as they are in their consumer lives. Shift-left is the way forward, and Ruben van der Graaf has the answers. In this session, he'll share how Kramp Group BV's strategy empowers both IT teams and employees to work more efficiently and effectively, lowering costs and freeing up teams to do more in a better way.

Presentation File

Session502.pdf