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Session 502: Shift-Left: An Underestimated Strategy for Service Management

Ruben van der Graaf (International IT Support Manager, Kramp Group BV)

Location: ChampionsGate

Date: Wednesday, November 13

Time: 2:00pm - 3:00pm

Pass Type: Conference & Expo Package

Track: Expanding Service Management Beyond IT

Format: Case Study

Vault Recording: TBD

Audience Level: All

Digital transformation is changing the world around us, and employees want to be as self-sufficient in their professional lives as they are in their private lives. Kramp Groep BV, Europe’s largest technical agricultural wholesaler, is taking the next step with shift-left to exceed the users’ expectations. Shift-left is the future and in this session, Ruben van der Graaf will share how Kramp’s digital strategy empowers both IT teams and employees to move along the path towards smart and excellent service for every employee, to work more efficiently and effectively, lowering costs and freeing up teams to do more in a better way.