Session 501: Connecting All Your Dots: Creating Your Service Management Operating Model

Randy Steinberg (President, ITSM Strategies Inc.)

Location: ChampionsGate

Date: Wednesday, October 17

Time: 10:00am - 12:00pm

Pass Type: Conference and Expo Package - Get your pass now!

Track: Connecting the Dots

Format: 2-hour Interactive Workshop

Vault Recording: TBD

Our industry is full to bursting with frameworks, technologies, processes, procedures, and best practices—Agile, DevOps, Lean, IoT, virtual data centers, cloud computing, AI, machine learning…the list goes on and on. Add to that emerging markets, delivery channels, services, and ways of doing business. How is one to make sense of it all? How will you connect your dots? Attend this entertaining and interactive workshop to gain some insight, dig into a tried-and tested operating model development approach, and get a jump-start on integrating and connecting your service delivery strategies and practices. In this hands-on workshop, attendees will customize their own service management operating model and development approach, based on the practices, technologies, and methodologies at play in their own organizations.