Session 406: Adding Value Across the Enterprise: ShipshapeService Management at Newport News Shipbuilding (Case Study)

Rick Clabbers (Senior Analyst and Lead Process Innovator, Huntington Ingalls Industries)

Location: Olympic

Date: Tuesday, October 16

Time: 4:30pm - 5:30pm

Pass Type: Conference and Expo Package - Get your pass now!

Track: Service Management Beyond IT (It’s a Big World After All)

Format: 60-Minute Case Study

Vault Recording: TBD

Audience Level: All

Over the past several years, Newport News Shipbuilding, a subsidiary of Huntington Ingalls Industries, by implementing core processes and expanding tool capabilities, has evolved and matured its service management program from one rooted in manual work to one that leverages integrated, automated service flows. Based on the success of this initiative, other lines of business at NNS have adopted IT’s widgets and workflows to support a variety of automations. IT at NNS has matured from simple support to a true business partner—attend this session to learn how you can achieve the same success in your organization.