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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
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Session 405: Don't Sabotage Your ITSM Automation Project!
Linda Lenox (Director, IT Support, CURO Financial Technolgoies)
Location: Colonial A/B
Date: Tuesday, November 12
Time: 3:30 pm - 4:30 pm
Conference & Expo Package
Putting IT to Work
Vault Recording: TBD
Audience Level: Intermediate
Implementing ITSM software is a journey fraught with peril and pitfalls. From executive sponsor and stakeholder expectations, to vendor selection and catalog, workflow, and report design, to training and go-live strategies, knowing what not to do at each stage of the project is the key to ensuring a successful implementation. In this session, participants will learn how to avoid the pitfalls that can sabotage any ITSM software implementation project. Learn what ITSM software can and can’t do for the business, why executive stakeholders are so critical to the success of an implementation, and how to explain why ITSM software is neither an “IT tool” nor “help desk software.”