Sam Miller (IT Service Delivery Manager, Spectrum Healthcare Partners)
Date: Tuesday, October 16
Time: 4:30pm - 5:30pm
Pass Type: Conference and Expo Package - Get your pass now!
Track: Optimizing the Service Experience
Format: 60-Minute Case Study
Vault Recording: TBD
Do you need to change the perception of your Service Desk? Whether you just started a new position as the Service Desk manager or have been the managing the team for some time doesn’t matter. Rebuilding the Service Desk as a valued member of the organization is possible but where should you start. This session will take you through the Spectrum Healthcare Partners Service Desk climb from an ineffective cost center to a true business partner.