Session 401: The Internal IT Startup - A Guide to Building/Rebuilding IT Services (Case Study)

Sam Miller (IT Service Delivery Manager, Spectrum Healthcare Partners)

Location: Augusta

Date: Tuesday, October 16

Time: 4:30pm - 5:30pm

Pass Type: Conference and Expo Package - Get your pass now!

Track: Optimizing the Service Experience

Format: 60-Minute Case Study

Vault Recording: TBD

Do you need to change the perception of your Service Desk? Whether you just started a new position as the Service Desk manager or have been the managing the team for some time doesn’t matter. Rebuilding the Service Desk as a valued member of the organization is possible but where should you start. This session will take you through the Spectrum Healthcare Partners Service Desk climb from an ineffective cost center to a true business partner.