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Session 401: ITIL4: What's the Fuss All About?

John P Custy, Jr. (Managing Consultant, JPC Group)

Location: ChampionsGate

Date: Tuesday, November 12

Time: 3:30pm - 4:30pm

Pass Type: Conference & Expo Package

Track: Connecting the Dots

Format: Panel

Vault Recording: TBD

Audience Level: All

Join John Custy and a panel of service management experts for an interactive introduction to ITIL4. Learn about the difference between the service value system and the service value chain, and how they can improve the value and the management of your IT services. Learn how ITIL 4's Guiding Principles can assist you on your continual improvement journey and why the focus of ITIL 4 has matured to emphasize practices, not just processes. We’ll also explore the change in the service desk role, from a function in ITIL 3 to a service management practice in in ITIL 4. If your organization is leveraging Agile, Lean, or DevOps practices, you will appreciate how ITIL 4 has progressed to better integrate with these practices.