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Session 304: Living in the Disruption Economy: Our Customers Are Screaming for Change and We're Still Not Listening

Julie Mohr (Speaker and Author, JulieLMohr.com)

Location: Congressional A/B

Date: Tuesday, November 12

Time: 2:15pm - 3:15pm

Pass Type: Conference & Expo Package

Track: Driving Strategic Decision-Making

Format: Session

Vault Recording: TBD

Audience Level: Intermediate

As we progress as a society from the knowledge economy through the disruption economy, our customers are becoming more vocal about what they want and need from their service providers. No longer are customers willing to put up with bureaucratic and lethargic global enterprises that are slow to change and create unnecessary friction. Customers are voting with their currency, choosing Uber over taxis, Amazon over the department store, Airbnb over hotels, and Netflix over network TV. If we’re not careful, IT will also become extinct. We need to develop strategies that innovate, reduce friction, and stop waiting for our customers to come to us. And knowledge is the key to our success.

Presentation Files

Session304.pdf
Session304.pdf
Session304.pdf
Session304.pdf
Session304.pdf