This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
SCHEDULE BUILDER
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Session 302: Real-Life and Applied Enterprise Service Management
Scott Standen (Principal IT expert, European Central Bank)
Location: Royal Dublin
Date: Tuesday, November 12
Time: 2:15 pm - 3:15 pm
Pass Type:
Conference & Expo Package
Track:
Expanding Service Management Beyond IT
Format:
Case Study
Vault Recording: TBD
Audience Level: All
Tasked with changing the European Central Bank’s organizational culture and moving to a more strategic target state, ECB implemented VeriSM’s management mesh. Join Scott Standen on the ECB’s enterprise service management journey! See how ECB’s unique interpretation and innovative approach to practically applying the VeriSM management mesh is developing. Learn how to use the management mesh to steer the correct conversations when developing fit for purpose services across the lifecycle. Develop an understanding into how service management practices can be applied across the enterprise (and not just to IT services). And gain insights into the cultural and organizational change management perspectives that need to be taken into account when embarking on such an initiative.
