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Session 302: Real-Life and Applied Enterprise Service Management

Scott Standen (Principal IT expert, European Central Bank)

Date: Tuesday, November 12

Time: 2:15pm - 3:15pm

Pass Type: Conference & Expo Package, Executive Connections

Track: Expanding Service Management Beyond IT

Format: Case Study

Vault Recording: TBD

Audience Level: All

Tasked with changing the European Central Bank’s organizational culture and moving to a more strategic target state, ECB implemented VeriSM’s management mesh. Join Scott Standen on the ECB’s enterprise service management journey! See how ECB’s unique interpretation and innovative approach to practically applying the VeriSM management mesh is developing. Learn how to use the management mesh to steer the correct conversations when developing fit for purpose services across the lifecycle. Develop an understanding into how service management practices can be applied across the enterprise (and not just to IT services). And gain insights into the cultural and organizational change management perspectives that need to be taken into account when embarking on such an initiative.