Rae Ann Bruno (President , Business Solutions Training, Inc)
Date: Tuesday, October 16
Time: 3:15pm - 4:15pm
Pass Type: Conference and Expo Package - Get your pass now!
Track: Decisions That Drive Results
Format: 60-Minute Expert Presentation
Vault Recording: TBD
Whether managing a project, running a service desk, or implementing a process, we define â€śqualityâ€ť and identify metrics for measuring success. However, these metrics often become focused on IT goals and the quality of execution instead of continuous improvement efforts that have bottom-line impact. We should always be able to quantify how we make our customersâ€™ (and usersâ€™) jobs easier, how we help them to take fewer steps, increase accuracy, consistently accomplish their goals, save time, and save money. Additionally, we need to trend and identify ways to continually improve processes, our products, and our services. This session focuses on using metrics in the areas of efficiency, quality and value to drive continual improvement and show bottom-line impact.